09 bed's Privacy Policy

This privacy policy applies to all services, websites, and mobile applications on the 09 bed platform. When you create an account on 09 bed, use our services, or contact us, you are considered to have agreed to the terms of this policy.

We believe transparency is the foundation of a healthy relationship with our users. Just as we are open about who we are and what we do, we are fully committed to being transparent about how we handle personal information.

2.1 Information You Provide Directly

We store the information you provide yourself when registering and managing your account. This includes:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Payment details: bKash, Nagad, Rocket, Upay account numbers or bank account details

2.2 Automatically Collected Information

Some information is collected automatically while you use 09 bed, which helps us improve the quality of our service:

• IP address and device identifier
• Browser type, operating system, and language settings
• Login time, session duration, and page visit history
• Game activity, bet history, and transaction details
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

Information may sometimes be collected from trusted third parties for identity verification or fraud prevention purposes. Such information is handled to the same privacy standards.

09 bed uses your information only for specific purposes. Those purposes are set out clearly in the table below:

4.1 We Do Not Sell Your Information

09 bed never sells, rents, or exchanges your personal information with third parties. Your information is used solely for the purpose of providing our services.

4.2 Sharing Information with Service Partners

Limited information may be shared with certain trusted partners to operate our services:

• Payment processing organisations (bKash, Nagad, Rocket, Upay, and banking partners)
• Identity verification organisations
• Data analytics and security service providers
• Technology and hosting service providers

All these partners follow our guidelines and are not permitted to use your information for their own purposes.

4.3 Legal Obligations

Relevant information may be disclosed to the relevant authorities in the case of a court order, government investigation, or legal claim. In such cases, we always provide the minimum information necessary.

09 bed uses cookies and similar technologies on its website and app. These help improve your browsing experience and monitor service quality.

Types of Cookies

• Essential cookies: Required to maintain login sessions, security verification, and the basic functioning of the platform.
• Functionality cookies: Remember your language preference, display settings, and other personalised options.
• Analytics cookies: Used to understand which pages are used most and which parts of the platform need improvement.

09 bed uses industry-standard security technology to protect your information. Our security framework consists of the following layers:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Password Hashing: Your password is never stored directly — it is transformed using a strong cryptographic algorithm.
• Access Control: Only authorised staff can access user information when necessary.
• Regular Audits: Our security measures are regularly reviewed and tested.
• OTP Verification: OTP-based two-step verification is used for sensitive actions.

Data security is an ongoing process. We continuously monitor new threats and update our protection measures accordingly.

We do not retain your information longer than necessary. However, in some cases, retaining information for a specific period is legally required:

• All information is retained while your account is active.
• Financial and transaction records are kept for a specified period after account closure in accordance with applicable law.
• Customer support communication records are kept for a limited time for quality control purposes.
• Information related to ongoing legal disputes or investigations is retained until the matter is resolved.

As a 09 bed user, you have certain important rights to control your own information:

Right to Access

If you want to know what information we hold about you, you can contact us. A summary of your information is usually provided within 30 working days.

Right to Correction

If any of your information is incorrect, you can have it corrected through your account settings or directly through the support team.

Right to Deletion

After closing your account, you may request deletion of information that is not subject to legal retention requirements.

Right to Object to Processing

You have the right to object to your information being used for marketing or research purposes. Please contact our support team about this.

09 bed is for persons aged 21 and above only. We never knowingly collect information from minors under any circumstances.

Age is verified at registration and confirmed via national ID if required. If we learn that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

To learn more about responsible and safe gaming, read our responsible gaming guidelines.

Due to server infrastructure, your information may sometimes be processed or stored outside Bangladesh. In such cases, we ensure that the relevant country or service provider maintains appropriate data protection standards.

09 bed periodically reviews and updates this privacy policy. If any significant changes are made:

• A notice will be displayed on the website.
• You will be informed at your registered email address.
• The update date at the top of the page will change.

Continued use of the service after changes are made will be considered as your agreement to the new policy. Detailed terms related to this policy can be found on our terms and conditions page.